Customer Support Ticket Workflow

Route support tickets to specialized teams using AI-powered triage and verification.

Transform your support ticket chaos into a finely-tuned revenue operations engine with Default's intelligent lead routing workflow. By combining automated lead qualification with AI-powered distribution, this template ensures every support ticket lands in the right hands faster than you can say "customer satisfaction" – because in the world of support, speed and accuracy aren't just metrics, they're promises.

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Say goodbye to manual ticket triage and hello to automated excellence. Our inbound marketing automation categorizes, enriches, and routes tickets through sophisticated sales workflows that feel personal but scale effortlessly. Perfect for growing teams who understand that exceptional support isn't about working harder – it's about intelligent automation that lets your support heroes focus on solving problems while the system handles the logistics. Because when it comes to customer satisfaction, every second saved in routing is a second gained in resolution.

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Features

Some relevant product features to this workflow template

Automate scheduling, routing, assignment, CRM updates and meeting follow-up from web forms or booking links.

Build or Connect an Inbound Form

If / Else to Create Logic

Round Robin with Custom Logic

Send Slack Messages

Match, Update, or Create Salesforce Records

Redirect to URL

Feature Call-out

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Customer Support Ticket Workflow

Route support tickets to specialized teams using AI-powered triage and verification.

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Frequently Asked

Revamp go-to-market with easier routing, actionable intent, and faster scheduling.

See all FAQs

Who uses Default?

Marketing, revenue operations, and growth teams use Default to revamp go-to-market with easier routing, actionable intent, and faster scheduling.

What tools can Default replace?

Default often replaces your marketing forms, revenue operations software, lead routing tools, AI workflow builders, waterfall enrichment, and sales schedulers.

What tools does Default integrate with?

Default integrates with many CRMs, all sales engagement tools, website forms, and more.

What are some common use cases for Default?

Revenue teams use Default to automate inbound sales processes, route CRM records, gather website visitor data, and keep their CRM organized.

What does the implementation process look like?

Default is an easy-to-set-up platform that scales from 2 to 2,000 sales representatives. Implementation typically takes about a week, with ongoing Slack support from Default's implementation team.

How much does Default cost?

Default's pricing consists of a platform fee and a license fee. We charge only for users who receive meetings, are assigned as owners in the CRM, or are referenced in workflows. All editor seats are free.

What is Default?

Default is a workflow canvas-first go-to-market platform that includes enrichment, website intent, routing, scheduling, qualification, and segmentation tooling.